The Role:
-
- Management and organization of work of the retail CRM division
- Planning activities to increase loyalty and reduce the outflow of customers of the Bank
- Development of CRM strategies, policies and standards for customer relationship management and customer analytics, implementation of best practices
- Management of a CRM system development: participation in the formation of business requirements, implementation of monitoring
- Ensuring the formation of target customer segments, customer behavior analytics, development of strategies, planning and conducting CRM campaigns
- Evaluation of campaign performance
- Participation in the optimization of business processes for the implementation of CRM campaigns
- Creation of a long-term development plan for CRM
What will you gain by joining the team:
- Competent salary
- Comfortable working conditions
- Close support of the Bank in training and development
- Sustainable career development opportunities
The ideal candidate for us:
- Has at least 2 years of experience in the CRM business as a head of analytics;
- Has a knowledge in the principles of CRM in a banking or telecom spheres (using mathematical statistics), methods and channels of sales;
- Has skills in project activities, descriptions of target processes, development of tasks
- Fluent in Azerbaijani, Russian and English languages
- Has experience (as a user or manager) in using the systems and tools necessary for working with CRM marketing, including CRM systems (Salesforce / SalesLogic / Siebel or others), Marketing automation (Watson / SAS Marketing Automation or another), BI reporting (Qlikview / PowerBi or others), Web analytics (Google Analytics / Yandex Metrics), omnichannel campaign management systems (sms / messengers / emails / outbound call center / inbound call center), big data analytics (MySQL / SQL / R / Python / SAS or other)
If you are the ideal candidate that we are looking for, send your CV’s to cv@ibar.az by October 30, 2019 (please indicate the name of position as “Head of CRM division” in the subject line)/
6 thoughts on “Vacancy for Head of CRM Division in Baku, Azerbaijan”
Comments are closed.